Free Social Casino
The player later confirmed that his withdrawals had been deposited into his account. Consequently, the criticism was marked as ‘resolved’ by the Complaints Team. The participant from Germany had deposited 20 Euros via prompt switch which was later declined by the casino. The money had been deducted from the player’s account and had not been refunded. Despite the participant’s a number of successful deposits prior to now, this particular transaction had not been credited to his casino account. We had advised the participant to contact his fee supplier to research the issue and we had extended the timeline for resolution by an extra 9 days.